Zohodesk.com

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Overview & More informations

Zoho Desk is a cloud-based customer service software that helps businesses manage their customer interactions across multiple channels, including phone, email, chat, and social media. It offers a range of features to help businesses track, prioritize, and resolve customer inquiries, including a ticketing system, knowledge base, and reporting tools. Zoho Desk is used by businesses of all sizes, from small businesses to large enterprises.

According to BuiltWith, Zoho Desk is used by over 10,000 websites, including Zoho CRM, Atlassian, and HubSpot. It is also popular among businesses in the software, technology, and education industries. Zoho Desk has received positive reviews from users, who praise its ease of use, affordability, and robust feature set.

Some of the key features of Zoho Desk include:

* **Ticketing system:** Zoho Desk's ticketing system allows businesses to track and manage customer inquiries across multiple channels. Tickets can be assigned to specific agents, prioritized, and tracked through to resolution.
* **Knowledge base:** Zoho Desk's knowledge base allows businesses to create and publish self-service content for customers. This can help businesses reduce the number of customer inquiries and improve customer satisfaction.
* **Reporting tools:** Zoho Desk's reporting tools provide businesses with insights into their customer service performance. These reports can help businesses identify areas for improvement and make data-driven decisions.

Overall, Zoho Desk is a powerful and affordable customer service software that can help businesses of all sizes improve their customer service operations.

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