Upstep.com

Site Inspections

Overview & More informations

Upstep is a customer success platform that helps companies retain and grow their customers. The company’s software provides customer journey mapping, customer segmentation, and customer health scoring. Upstep also offers a customer success academy to help companies train their teams on best practices.

Upstep was founded in 2015 by Matt Wensing and Ryan Ruppert. The company is headquartered in San Francisco, California. Upstep has raised $27 million in funding from investors including Accel Partners, Bain Capital Ventures, and Salesforce Ventures.

Upstep's customers include companies such as Zendesk, Atlassian, and DocuSign. The company has been recognized for its innovative approach to customer success. In 2018, Upstep was named one of the “10 Most Innovative Companies in Customer Success” by Forbes.

Here are some of the key features of Upstep's software:

* **Customer journey mapping:** Upstep allows companies to map out the customer journey, from initial contact to ongoing engagement. This helps companies identify pain points and opportunities for improvement.
* **Customer segmentation:** Upstep helps companies segment their customers into different groups based on their needs and behaviors. This allows companies to tailor their marketing and outreach efforts to each segment.
* **Customer health scoring:** Upstep provides companies with a customer health score for each of their customers. This score is based on a variety of factors, such as customer activity, engagement, and satisfaction.
* **Customer success academy:** Upstep offers a customer success academy to help companies train their teams on best practices. The academy provides online courses, workshops, and coaching.

Domains Expiration Date Updated