Firstwatch.com

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Overview & More informations

Firstwatch is a leading provider of restaurant guest experience measurement and improvement solutions. The company’s Restaurant Science Platform combines guest feedback, operational data, and industry benchmarks to provide restaurants with the insights they need to improve guest satisfaction, increase sales, and optimize operations.

Firstwatch was founded in 1983 and is headquartered in Louisville, Kentucky. The company has over 300 employees and serves more than 25,000 restaurants in over 100 countries.

Firstwatch’s Restaurant Science Platform is a cloud-based solution that provides restaurants with a comprehensive view of their guest experience. The platform includes a variety of features, such as:

* **Guest feedback collection:** Firstwatch provides restaurants with a variety of ways to collect guest feedback, including online surveys, mobile apps, and in-store surveys.
* **Operational data integration:** Firstwatch integrates data from a restaurant’s point-of-sale system, reservation system, and other operational systems to provide a complete picture of the guest experience.
* **Industry benchmarks:** Firstwatch compares a restaurant’s guest feedback data to industry benchmarks to help restaurants identify areas for improvement.

Firstwatch’s Restaurant Science Platform is used by a variety of restaurant chains, including Applebee’s, Buffalo Wild Wings, and Olive Garden. The platform has been shown to help restaurants improve guest satisfaction, increase sales, and optimize operations.

In addition to its Restaurant Science Platform, Firstwatch also offers a variety of other services, such as:

* **Consulting services:** Firstwatch provides consulting services to help restaurants improve their guest experience.
* **Training services:** Firstwatch offers training services to help restaurants train their staff on how to provide a better guest experience.
* **Mystery shopping:** Firstwatch provides mystery shopping services to help restaurants evaluate the quality of their guest experience.

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