Callminer.com

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Overview & More informations

CallMiner is a provider of conversation analytics software that helps businesses improve their customer experience and sales performance. The company's software uses artificial intelligence (AI) to analyze customer conversations across multiple channels, including phone, chat, email, and social media. This analysis can be used to identify trends, improve customer service, and increase sales. CallMiner's software is used by a variety of businesses, including call centers, banks, insurance companies, and healthcare providers.

**Key Features**

* **Conversation analytics:** CallMiner's software uses AI to analyze customer conversations and identify trends. This analysis can be used to improve customer service, increase sales, and reduce churn.
* **Real-time monitoring:** CallMiner's software can be used to monitor customer conversations in real time. This allows businesses to identify and resolve customer issues quickly.
* **Quality assurance:** CallMiner's software can be used to evaluate the quality of customer interactions. This information can be used to improve training and coaching for customer service representatives.
* **Performance management:** CallMiner's software can be used to track the performance of customer service representatives. This information can be used to identify and reward top performers.

**Benefits**

* **Improved customer experience:** CallMiner's software can help businesses improve the customer experience by identifying and resolving customer issues quickly.
* **Increased sales:** CallMiner's software can help businesses increase sales by identifying and converting qualified leads.
* **Reduced churn:** CallMiner's software can help businesses reduce churn by identifying and resolving customer issues before they become serious.

**Pricing**

CallMiner's software is priced on a subscription basis. The cost of a subscription will vary depending on the number of users and the features that are included.

**Reviews**

CallMiner's software has received positive reviews from customers. Customers praise the software's ease of use, its powerful analytics capabilities, and its ability to improve customer service and sales performance.

**Conclusion**

CallMiner is a leading provider of conversation analytics software. The company's software helps businesses improve their customer experience and sales performance. CallMiner's software is used by a variety of businesses, including call centers, banks, insurance companies, and healthcare providers.

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