Assistep.com

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Overview & More informations

Assistep is a leading provider of AI-powered customer service and support solutions. The company's flagship product, Assistep Assist, is a cloud-based platform that helps businesses automate their customer service operations, reduce costs, and improve customer satisfaction. Assistep Assist uses natural language processing (NLP) and machine learning (ML) to understand customer inquiries and provide real-time, personalized responses. The platform also offers a range of features to help businesses manage their customer service operations, including a knowledge base, ticketing system, and live chat.

Assistep was founded in 2015 by a team of experienced customer service professionals. The company is headquartered in San Francisco, California, and has offices in London, New York, and Sydney. Assistep's customers include a wide range of businesses, from small startups to large enterprises.

Here are some of the key features of Assistep Assist:

• Natural language processing (NLP) and machine learning (ML): Assistep Assist uses NLP and ML to understand customer inquiries and provide real-time, personalized responses.


• Knowledge base: Assistep Assist provides a knowledge base that businesses can use to store and manage their customer service content.


• Ticketing system: Assistep Assist offers a ticketing system that businesses can use to track and manage customer inquiries.


• Live chat: Assistep Assist offers a live chat feature that businesses can use to chat with customers in real time.


• Reporting and analytics: Assistep Assist provides reporting and analytics that businesses can use to track their customer service performance.

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