Advantageccs.org

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Advantage CCS is a provider of cloud-based contact center solutions. The company's offerings include:

• Cloud contact center software: Advantage CCS offers a cloud-based contact center software that provides businesses with a comprehensive suite of features to manage their customer interactions. The software includes features such as:
  
  
  
  
  
  • Automatic call distribution (ACD): ACD helps businesses to distribute incoming calls to the appropriate agents based on their skills and availability.
  
  
  • Interactive voice response (IVR): IVR allows businesses to create automated menus that callers can use to navigate through the contact center and reach the appropriate agent.
  
  
  • Computer telephony integration (CTI): CTI integrates the contact center software with the business's phone system, allowing agents to see caller information and control calls from their desktops.
  
  
  • CRM integration: Advantage CCS's software integrates with leading CRM systems, allowing businesses to track customer interactions and manage their customer relationships.
  
  
  
  



• Contact center consulting: Advantage CCS offers consulting services to help businesses design and implement effective contact center solutions. The company's consultants have extensive experience in the contact center industry and can help businesses to achieve their goals.



• Contact center training: Advantage CCS offers training programs to help businesses improve the skills of their contact center agents. The company's training programs are designed to help agents to provide excellent customer service and to use the contact center software effectively.

Advantage CCS is a leading provider of cloud-based contact center solutions. The company's offerings are designed to help businesses improve their customer service and to achieve their business goals.

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