Ushur.com

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Overview & More informations

Ushur is a cloud-based contact center software providing omnichannel support. It helps businesses manage customer interactions across multiple channels such as phone email, chat, social media, and SMS. The platform offers a range of features including call routing, IVR, call recording, speech analytics, and reporting. It also provides integrations with major CRM and help desk systems.

Ushur is used by businesses of all sizes across a variety of industries, including healthcare, financial services, and retail. The company has received positive reviews from customers for its ease of use, scalability, and reliability.

Here are some of the key features of Ushur:

* **Omnichannel support:** Ushur allows businesses to manage customer interactions across multiple channels, including phone, email, chat, social media, and SMS.
* **Call routing:** Ushur's call routing capabilities help businesses to route calls to the appropriate agent based on factors such as caller ID, time of day, and skill set.
* **IVR:** Ushur's IVR system can be used to automate common tasks, such as providing callers with information or directing them to the appropriate department.
* **Call recording:** Ushur can record calls for quality assurance and training purposes.
* **Speech analytics:** Ushur's speech analytics capabilities can be used to identify trends and patterns in customer interactions.
* **Reporting:** Ushur provides a range of reports that can help businesses to track their performance and identify areas for improvement.

Ushur is a powerful and flexible contact center software that can help businesses to improve their customer service operations. The platform is easy to use, scalable, and reliable, and it offers a range of features that can be tailored to the needs of any business.

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