Tetherland.com

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Overview & More informations

Tetherland is a leading provider of cloud-based call center software and solutions. The company's flagship product, Tether, is a cloud-based call center platform that enables businesses to manage their call center operations from anywhere in the world. Tether provides a comprehensive suite of features, including:

* **Call routing and management:** Tether allows businesses to route calls to the appropriate agents based on a variety of criteria, such as skill set, availability, and location. The platform also provides real-time call monitoring and reporting, so that businesses can track their call center performance and identify areas for improvement.
* **Agent management:** Tether provides a comprehensive set of tools for managing call center agents. The platform includes features such as agent performance tracking, training, and scheduling. Tether also integrates with a variety of third-party applications, such as CRM and ticketing systems, to streamline agent workflows.
* **Customer self-service:** Tether provides a variety of self-service options for customers, such as interactive voice response (IVR) and online chat. This allows customers to resolve their issues quickly and easily without having to speak to a live agent.
* **Reporting and analytics:** Tether provides a comprehensive set of reporting and analytics tools that allow businesses to track their call center performance and identify areas for improvement. The platform includes reports on key metrics such as call volume, average handle time, and customer satisfaction.

Tetherland is a trusted provider of cloud-based call center software and solutions to businesses of all sizes. The company's flagship product, Tether, is a powerful and easy-to-use platform that can help businesses improve their call center performance and deliver a better customer experience.

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