Symbl.cc

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Overview & More informations

Symbl.cc is a next-generation conversation intelligence platform that provides businesses with real-time insights into their customer conversations. The platform uses a proprietary artificial intelligence (AI) engine to analyze and understand voice and text-based conversations, providing businesses with valuable insights into customer sentiment, engagement, and intent. Symbl.cc’s platform is used by a variety of businesses, including Fortune 1000 companies and small businesses alike.

Symbl.cc was founded in 2017 by a team of engineers and data scientists with a passion for AI and its potential to transform the way businesses interact with their customers. The company is headquartered in San Francisco, California.

Symbl.cc’s platform is built on a foundation of deep learning and natural language processing (NLP) algorithms. These algorithms allow the platform to accurately understand the content and sentiment of conversations, even in complex and noisy environments. Symbl.cc’s platform also provides businesses with a variety of tools to help them analyze and understand their customer conversations, including:

• Sentiment analysis: Symbl.cc’s platform can identify the sentiment of customer conversations, helping businesses understand how their customers are feeling about their products, services, and brand.


• Intent analysis: Symbl.cc’s platform can identify the intent of customer conversations, helping businesses understand what their customers are trying to accomplish.


• Topic detection: Symbl.cc’s platform can identify the topics that are being discussed in customer conversations, helping businesses understand what their customers are interested in.

Symbl.cc’s platform is also integrated with a variety of CRM and marketing automation systems, making it easy for businesses to use the platform’s insights to improve their customer interactions.

Symbl.cc has received significant recognition for its innovative platform. In 2018, the company was named a Gartner Cool Vendor in Conversational AI. Symbl.cc has also been featured in leading publications such as The Wall Street Journal, Forbes, and TechCrunch.

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