Satmetrix.com

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Overview & More informations

Satmetrix is a provider of customer experience (CX) and employee engagement (EE) analytics. Its software-as-a-service (SaaS) platform enables organizations to collect, analyze, and act on customer and employee feedback data. Satmetrix's platform is used by companies in a variety of industries, including financial services, healthcare, retail, and technology.

The company was founded in 2003 and is headquartered in San Mateo, California. It employs over 200 people and has offices in North America, Europe, and Asia-Pacific. Satmetrix's customers include some of the world's leading brands, such as Amazon, Dell, Google, Microsoft, and Nike.

Satmetrix's platform is designed to help organizations understand the customer experience and employee engagement from the customer's and employee's perspectives. The platform collects data from a variety of sources, including surveys, social media, and web analytics. This data is then analyzed to provide insights into the customer experience and employee engagement. Satmetrix's platform also provides tools to help organizations take action on the insights they gain. These tools include:

- A dashboard that provides a real-time view of the customer experience and employee engagement.

- A reporting tool that allows organizations to create custom reports on the customer experience and employee engagement.

- A case management tool that allows organizations to track and resolve customer and employee issues.

Satmetrix's platform is a powerful tool that can help organizations improve the customer experience and employee engagement. By understanding the customer experience and employee engagement from the customer's and employee's perspectives, organizations can make informed decisions about how to improve their products, services, and processes.

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