Ne1call.com

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Overview & More informations

ne1call is a cloud-based contact center software provider that helps businesses manage their inbound and outbound communications. The company's platform offers a range of features, including:

* **Customer relationship management (CRM)**: ne1call's CRM tools help businesses track their customer interactions, manage their sales pipeline, and provide customer support.
* **Call center software**: ne1call's call center software provides businesses with a range of features to help them manage their inbound and outbound calls, including:
* **Automatic call distribution (ACD)**: ACD helps businesses distribute incoming calls to the appropriate agents based on their skills and availability.
* **Interactive voice response (IVR)**: IVR allows businesses to create automated menus that callers can use to navigate their call center.
* **Call recording**: ne1call's call recording feature allows businesses to record their calls for quality assurance and training purposes.
* **Analytics and reporting**: ne1call's analytics and reporting tools provide businesses with insights into their call center performance, including:
* **Call volume**: ne1call's analytics tools can show businesses how many calls they are receiving and from where.
* **Agent performance**: ne1call's analytics tools can show businesses how their agents are performing, including their average handling time and call resolution rate.
* **Customer satisfaction**: ne1call's analytics tools can show businesses how satisfied their customers are with their call center experience.

ne1call is used by businesses of all sizes, including:

* **Small businesses**: ne1call's affordable pricing and easy-to-use platform make it a good option for small businesses that are looking to improve their customer service.
* **Mid-sized businesses**: ne1call's scalable platform can accommodate the needs of mid-sized businesses that are looking to grow their call center operations.
* **Enterprise businesses**: ne1call's enterprise-grade features and support make it a good option for large businesses that are looking for a comprehensive contact center solution.

ne1call is headquartered in San Francisco, California. The company has been recognized for its innovative technology and customer service, including being named a Gartner Magic Quadrant for Contact Center as a Service (CCaaS) in 2021.

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