Fonolo

    #larry feipel

    #queue position

    #concurrency call center

    #call center industry statistics

    #position in queue

    #reasons for return

    #outsource order processing

    #reason for return

    #lead gen call center

    #timely service

    #call center news

    #contact center magazine

    #call center times

    #dsat meaning

    #call center call back platform

    #fonolo

    #approach to customer service

    #customer service expectations

    #customer service facts

    #slant the hours

    #injixo

    #injixo login

    #scheduling efficiency