Customer Success Manager
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1663Estimate Value
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2808Estimate Value
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Site reached rank 2.82K, category rank 2.44K. Site running on ip address 3.222.199.172
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Category
Financial Planning and ManagementGlobal Rank
4413Estimate Value
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客户成功（Customer Success）和客户服务，客户支持有什么不 …
客户成功经理（customer success manager , 以下简称 CSM），顾名思义，就是帮助付费客户在所在领域取得成功的负责人。 若客户购买我们的产品服务是为了增加新用户，那么CSM对这家客户的职责就是帮助客户实现上述拉新目标。
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Apr 24, 2020 · 客户成功（Customer Success）是SaaS圈近两年开始火起来的一个理念，百度百科上只有关于客户成功经理（customer success manager）的释义，而目前SaaS圈内的大部分小伙伴也已经默认将CSM当做客户成功概念或是客户成功体系来看待。
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客户成功，也即CS（Customer Success）核心价值就是他的字面意思。如果把销售理解为SaaS产品和客户之间的桥梁，那CS就是产品价值与客户价值之间的桥梁。销售的成功带来的是客户的认可、是收入的增加，同时，也是客户的期待。
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