Helpjuice.com

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Overview & More informations

Helpjuice is a popular knowledge base and customer self-service software that enables businesses to create, manage, and publish comprehensive knowledge bases for their customers and employees. With Helpjuice, businesses can easily create and organize articles, FAQs, videos, and other self-help content to empower their customers to find the answers they need quickly and easily. This can lead to improved customer satisfaction, reduced support costs, and increased customer loyalty.

Helpjuice is a cloud-based software that is easy to use and requires no technical expertise to set up or manage. It offers a user-friendly interface that makes it easy for businesses to create and publish high-quality knowledge base articles. Helpjuice also provides a variety of features to help businesses customize their knowledge base to match their brand and style, including the ability to add custom branding, colors, and fonts.

In addition to its core knowledge base functionality, Helpjuice also offers a number of other features to help businesses improve their customer self-service efforts. These features include:

* **Live chat:** Helpjuice offers a live chat feature that allows businesses to provide real-time support to their customers. This can be a valuable tool for businesses that want to provide a more personalized and immediate support experience.
* **Feedback collection:** Helpjuice allows businesses to collect feedback from their customers on their knowledge base articles. This feedback can be used to improve the quality of the knowledge base and ensure that it is meeting the needs of customers.
* **Analytics:** Helpjuice provides businesses with detailed analytics on the performance of their knowledge base. This data can be used to track key metrics such as the number of articles viewed, the number of searches performed, and the average time spent on a page.

Helpjuice is a powerful and easy-to-use knowledge base and customer self-service software that can help businesses improve their customer satisfaction, reduce support costs, and increase customer loyalty.

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