Dealighted.com

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Overview & More informations

Delighted.com is a customer experience management platform that helps businesses collect, analyze, and act on customer feedback. The platform includes a variety of tools to help businesses track customer satisfaction, identify areas for improvement, and build stronger customer relationships.

Delighted.com was founded in 2013 by Jason Lake, a former product manager at Salesforce. The company is headquartered in San Francisco, California. Delighted.com has raised $20 million in funding from investors including Accel Partners, Greylock Partners, and Sequoia Capital.

Delighted.com is used by a variety of businesses, including Airbnb, Spotify, Dropbox, and Uber. The platform has been praised for its ease of use and its ability to help businesses improve customer satisfaction.

**Key Features of Delighted.com**

* **Customer satisfaction tracking:** Delighted.com allows businesses to track customer satisfaction across a variety of channels, including email, SMS, and web surveys.
* **Feedback analysis:** Delighted.com provides businesses with tools to analyze customer feedback and identify areas for improvement.
* **Action planning:** Delighted.com helps businesses create and track action plans to address customer feedback and improve customer satisfaction.
* **Reporting:** Delighted.com provides businesses with a variety of reports to track their progress and measure the impact of their customer experience initiatives.

**Benefits of Using Delighted.com**

* **Improved customer satisfaction:** Delighted.com can help businesses improve customer satisfaction by providing them with the tools to collect, analyze, and act on customer feedback.
* **Increased customer loyalty:** Delighted.com can help businesses increase customer loyalty by showing customers that they are listening to their feedback and taking action to improve their experience.
* **Reduced customer churn:** Delighted.com can help businesses reduce customer churn by identifying and addressing the root causes of customer dissatisfaction.
* **Improved business performance:** Delighted.com can help businesses improve their overall performance by providing them with the insights they need to make better decisions about their products, services, and marketing campaigns.

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